Returns And Exchanges

Thank you for shopping at CUSVA.

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our policy on the Return/Exchange/Refund Policy.

Cancellation Policy

Currently, orders are confirmed for printing 1 hour after they’re placed to ensure the fastest fulfilment. Therefore, customers will have 1 hour after checking out to hold the order for making adjustments or cancel the order.

If you have to cancel/hold the order, you can do it within 1 hour of placing the order. Please check your confirmation email for the instructions.

We do not accept the cancellation after 1 hour or once the order has been taken into the printing process.

Return/Refunds Policy

Please be advised that shipping fee and express shipping fee are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price. Shipping fee may also be applied.

If your claim is approved, we can issue a refund or provide you with a replacement free of charge.
 Customized products are your unique creative expressions. Returns on customized item(s) for reasons other than CUSVA error will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required).
 Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time approximately 5-10 business days required by our debit/credit card settlement service provider to set up the credit transaction with your bank.

Please contact us within 20 days of receiving your order.